How to build trust, maintain relationships and manage conflicts in challenging times


An important goal of audit is to actively participate in the improvement of risk management, internal controls and governance within an organization. That can’t be done in isolation as auditors detect and recommend correction leaving the work of implementation largely with the audit client.

In the days of leaner management approaches, adversarial, checklist relationships between auditors and audit clients can no longer bring the value to organizations they may have in the past. The increasing pace of business requires partnerships and collaboration to keep up with the changing business environment.

This seminar is designed to support audit professionals with approaches and skills to build relationship and partnership throughout various audit tasks and interaction with audit clients.


  • Assessing your trust relationship with audit clients
  • Transactional trust & approaches to increasing competence and credibility
  • Relational trust & approaches to building caring and connection
  • Cultural challenges and trust building
  • Communication skills for building trust
  • Audit worse case scenarios
  • Building consensus with audit clients
  • Managing negative behaviors with respect
  • Influencing skills for auditors


James Culver

James Culver

Qualifications & Skills

  • 25 years experience delivering customized training solutions
  • Personal Development Coach
  • 9 years experience in human resources development and diversity
  • Intercultural Developmental Inventory Facilitator
  • Trompenaars Intercultural Awareness Profiler Licensee (2012)
  • Meyers-Briggs Type Indicator Step I and II certified practitioner
  • Ed Educational Organization and Leadership/Human Resources Development
  • BSc Political Science and Philosophy
  • Practical audit experience
  • Languages: native English speaker (US), German (CEFR B2)

Relevant Training Experience    

As the Seminar Product Manager at Target Training, James is closely involved in the complete training cycle, from analyzing clients’ needs to designing and developing practical and transferable training interventions to executing effective programs.

Recent training solutions have included such themes as:

  • report writing for auditors
  • interviewing skills for auditors
  • presenting with IMPACT
  • influencing in a matrix organization
  • working in virtual teams
  • effective teleconferencing
  • conflict resolution in virtual teams
  • communication skills for project engineers
  • leading virtual teams
  • leading people & projects
  • effective writing skills

Recent clients include Bosch, Degussa, Franklin Templeton, Commerzbank, PwC, RBS, HSBC, Panalpina, Goodyear, Catepillar, Siemens, DP, DHL , and Otsuka.


Dates and venues:

09:00 – 17:00

ARC TrainingsCenter
Zeil 111
60313 Frankfurt am Main

[8 CPE ~ IIA Standards]

Teilnahmebedingungen und Preis

This training costs 490,- Euro!

Registration / Anmeldung

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