Topic I: Successful Internal Audit – Next Level Auditing with ARC HIANCA
4x ½ Tag – 25./26./27./28.08.2020 – immer vormittags von 9 bis 12 Uhr
The ARC Heuristic Intuition Assessment, Negotiation and Coaching Approach (ARC HIANCA) is an approach that enables internal auditors to understand and react to the current pain points and challenges of business counterparts more effectively than ever before. Participants learn how to monitor and adjust language, behavior and communication strategy, which influences the acceptance of their messages. ARC HIANCA enables internal auditors to manage stakeholders while maintaining the balance of power. (Please note that we do not use any NLP techniques.)
Disappointment can arise quickly when findings, risk assessments and recommendations are not accepted because business counterparts see things differently. In fact, it is generally accepted today that facts, figures and logic alone will not necessarily convince someone to agree or take action. One key reason is that there is no direct interface between the brain areas responsible for logic, thinking, and language, and those areas that are the foundation of behavior and decision-making. Therefore, the real fault lies in the lack of knowledge about the ingredients necessary to be successful in convincing others.
The key objective of the ARC HIANCA training is to clearly understand the mechanics of behavior and decision-making from a brain research perspective. The major benefit of this training is not only better communication and team skills, but also learning how to win the acceptance of others and establish excellent working relationships.
This training is one of the main drivers that contribute to high-performance audit teams: strong, self-confident auditors with excellent relationship-building and communication skills, whether they are communicating with business counterparts or within the audit team.
This training is offered at two levels: for the management team of Corporate Audit, and for audit team members.
i. For Audit Executive Management
The training is tailored to audit management, with a focus on understanding the point of view of senior business counterparts and how to communicate with strategic stakeholders, including senior management and the Board. Stakeholder’s needs, effectiveness of relationships, and the role of Internal Audit and Audit executives are examined.
ii. For Audit Team Members and Operational Audit Leaders
Very often, internal auditors may experience push back, lack of cooperation and even aggression from some business counterparts. ARC HIANCA helps to prevent and deal with such situations before they result in conflict. In addition, the training offers internal auditors the opportunity to understand the different roles of management, e.g. typical behavior concepts in leadership, the manager as expert, doctor or coach. Participants will learn the pros and cons of each role and resulting impact on their own behavior.
Ultimately, participants become more comfortable and skilled at persuading and influencing no matter their hierarchical perspective. Follow-up group web-coaching sessions may take place two to three months after the workshop so that participants may ask questions and get feedback on current audit communication challenges.
- Audit and communication
- Introduction to how humans think
- A new approach to get new/different/better results
- Key learning on how the brain learns and works
- The link from brain research to Internal Audit
- ARC HIANCA approach: the reward containers, power words, sunshine levels
- Applying ARC HIANCA in practice
- With business counterparts
- Internally within the team
- Application to career/personal development coaching
- The role of emotional intelligence in audit results
- The linkage between preparation and intuition
- Negotiation techniques and conflict management for auditors
- Advanced questioning skills
- With business counterparts
- In coaching
- Relevant case studies with feedback in small groups and in plenum
In-depth preparation techniques and strategy
- Typical situations
- Challenging situations
Topic II: Global Communication Competence
4x ½ Tag – 21./22./23./24.09.2020 – immer vormittags von 9 bis 12 Uhr
Your role as an international internal auditor is a demanding one, and excellent communication skills are critical to your success. Global communication competence requires understanding how language, culture and communication skills impact audit results.
Learn proven techniques and strategies to build relationships, get cooperation and agreement, and communicate authentically and persuasively. Communicate more effectively within the team and with stakeholders. Increase your personal success and the results of each audit.
- Build deeper relationships that support you as you add value to your audit clients, team members and organization
- Understand the impact of language, behaviour and culture on communication so you are prepared to prevent and overcome communication challenges as they arise;
- Persuade your business partners to take action by asking the right questions, listening and responding appropriately;
- Apply current influencing and marketing techniques and strategies that will enable your messages to resonate with your business partners;
- Communicate more effectively so you can deal with difficult personalities, challenging situations and cultural mishaps.
Topic III: Interviewing Skills for International Auditors
4x ½ Tag – 21./22./23./24.09.2020 – immer nachmittags von 14 bis 17 Uhr
Conducting effective audit interviews is one of the most valuable methods you have to ensure your audit report adds value. To achieve this, you have to focus on the heart of communication: effective questioning and listening skills.
Combine these with behaviour, body language, cultural insights, interview strategy and facilitation techniques to create a successful outcome. Learn how to deal with difficult personalities and conflicting goals, and ensure you leave a positive, professional impression of audit behind you.
- Plan and prepare for your interview so the stage is set for your success;
- Apply rapport-building techniques so you can develop and foster strong, value-added business relationships;
- Employ a variety of question types and techniques so you get the information you need even when you are under time pressure;
- Learn facilitation language and skills so you are better able to control the flow of the interview;
- Navigate communication dilemmas as they happen, so you can successfully deal with challenges and unintended conflict no matter when or where it arises.